3.1. Lawful Use. The Customer shall only use the Service for lawful purposes. The Customer shall not:

a) use the Service for any unlawful purpose including without limitation any criminal purposes;

b) use the Service to send unsolicited electronic messages or any message which is obscene, threatening or offensive on moral, religious, racial or political grounds to any person including a company or a corporation;

c) use the Service to compromise or infect any systems with computer viruses or otherwise;

d) use the Service to infringe any intellectual property rights of VQ, its related companies and subsidiaries or any third party;

e) use the Service to gain unauthorized access to any computer system connected to the Internet or any information regarded as private by any person including a company or corporation;

f) share the Service with any person including a company or corporation without the prior written approval of VQ and shall use the Service only for the purpose for which it is subscribed;

g) resell or sublet the Service to any third parties without prior written consent from VQ;

h) use the Service in any manner, which in the opinion of VQ may adversely affect the use of the Service by other customers or efficiency or security as a whole.

3.2. Password Safety. Where applicable, the Customer shall be responsible for the safety and security of service or user ID or password of the Service. VQ is not able to control the safety of the user ID and VQ shall not be liable for any unauthorized use by any third party of such use, user ID or password. In addition, the Customer shall properly maintain and take appropriate measures to safeguard VQ’s Equipment that may be provided by VQ for the use of the Service.

4. Service Installation

1.1. Customer’s Premise. The Customer deemed to have authorized VQ or VQ’s appointed installers to enter Customer’s premise to carry out and complete installation of VQ equipment. The Customer must have procured all 3rd party’s permissions, licenses or consent necessary to complete the installation.

1.2. Standard Installation. For standard Installations, ViewQwest will provide one (1) meter (inside the Customer’s premise) from the modem (“ONU”) to the Fiber Wall Socket (“Standard Installation”) at no additional charges. This arrangement for the Standard Installation may be subject to change from time to time. Should the length required at the Customer’s premises exceed the said allocated amount, the extra charges will be borne by the Customer.

1.3. Non-Standard Installation. The Customer will coordinate directly with the Third Party Contractor in relation to any non-standard installations including, but not limited to, over the ceiling, additional cabling, underground ducts, concealed wiring (“Non-Standard Installation”). The Customer shall pay the Third Party Contractor any and all reasonable costs incurred in relation to the Non-Standard Installation. For Non-Standard Installations pertaining to BTU deployment, the Third Party Contractor will provide a cable length up to one hundred (100) metres from the nearest connection point in the Third Party Contractor’s HSBB network up to the BTU in accordance with its standard wiring guideline. In the event that the Customer requires more than the allocated cable length of one hundred (100) metres, the Customer shall pay the Third Party Contractor an additional charge of RM50 for every five (5) meters or part thereof. VQ will not be liable for any Non-Standard Installations performed by the Third Party Contractor.

1.4. Third Party Equipment. VQ does not provide configurations or installations for third party equipment or modem of the Customer.

1.5. Installation Process. The Standard Installation process will take approximately one (1) hour. The Customer will receive a call from VQ within seven (7) working days from receipt of the Customer’s application for the Service, and to confirm a date and time to install the VQ Equipment at the Customer’s premises (“Installation Date”) within fourteen (14) working days from receipt of the Customer’s application.

1.6. Installation Rescheduling. For any rescheduling or cancellation of the Installation Date, the Customer is required to inform VQ no later than five (5) working days prior to the Installation Date. In the event the Customer fails to inform VQ accordingly, VQ reserves the right to charge the Customer RM200 for any rescheduling or cancellation request.

1.7. Installation Hours. Service installation will be carried out during standard operational hours at 9am – 6pm, Monday to Friday, except on State or National Public Holidays.

1.8.  Service Installation Form. ViewQwest will perform a simple Service Installation Form (SIF) at the time of installation or during the on-site visit (if applicable) to determine the availability of the Service. The SIF will involve the configuration, testing and verification of the Internet access with Customer’s access device (such as a personal computer or laptop or WiFi-enabled mobile device) or VQ access device.  For clarification, ViewQwest or their installer may request that Customer attempts to access the Internet using Customer’s access device once the Service is provisioned.  VQ will also test WiFi accessibility with reasonable coverage at Customer’s home.

1.9. Service Activation Date. The Service Activation Date is taken as the date when the SIF is completed and the Service is deemed to have commenced.  The Customer is required to acknowledge the completion of the SIF. In the event that there is no acknowledgement within three (3) days of the said completion, it shall be deemed that the Customer has accepted the completion of the SIF and that the Service is working as intended.

1.10. Site Support Visit. Save within the installation warranty period, the Customer shall bear the cost for site support visit requested by the Customer at the rate of RM150 per visit or at such other current prescribed rate as shall be reasonably determined by VQ from time to time. The charge excludes any materials or equipment replacement charges that the Customer may be required to pay VQ.

1.11. Equipment Sharing. Customer acknowledges that VQ’s equipment including but not limited to the ONU installed or placed at the Customer’s premises (“VQ’s Equipment”) may be shared by VQ with other service provider(s) in the event that the Customer subscribes to services offered by other service providers who have contractual arrangements with VQ. The sharing of VQ Equipment is for the purpose of enabling the other service provider to install and provide any service to the Customer at the Customer’s premises. Likewise, Customer also acknowledges that where such an arrangement is made between VQ and any other service provider for the sharing or use of any equipment including equipment by the said service provider at the Customer’s premises, VQ may use the relevant equipment for the purpose of the provision by VQ of any of the Services.

1.12. Installation Charges. The Customer agrees to the following One Time Service Charges (where applicable): –